Flat Rate Shipping:
Our Standard Delivery option is Free for orders over $50, or $9.90 flat rate for orders below $50. This service ships express to most locations, with StarTrack Express, Fastway, and Cope Transport, depending on where you are. Most orders placed online by 2pm will be dispatched for next working day delivery, but some exceptions apply for larger orders and server racks - which may take 1-2 days - please contact us if timing is a priority so we can make arrangements, as additional charges may apply.
Server Racks & large parcels: Deliveries for most server racks & large parcel orders will take 1-2 business days (excludes WA, TAS & Regional areas which can take 3-5 business days).
Please note: Server racks are kerbside delivery only, for deliveries up any stairs we need to quote pricing.
Pick-Up from Store:
Orders placed online or by the phone can be picked-up from our Trade Shop in Alexandria, Sydney for free during business hours (7:30AM-5PM, MON-FRI), please allow time for your order to be picked and packed for you. If it is urgent, please call us on 02 9565 4077 and confirm your order is ready.
- DO I NEED TO SIGN FOR MY DELIVERY: AUTHORITY TO LEAVE?
We may deliver the products via a range of delivery methods. All deliveries must be signed for. If you know you will not be at home you are able to issue an Authority to Leave. On your order please tell us a safe place to leave your parcel that is accessible to the delivery company. Issuing an Authority to Leave voids your shipping insurance if the parcel is lost or stolen.
- DO YOU DELIVER TO PO BOXES?
We can only offer delivery to PO Boxes for order less than 5kgs.
- DO YOU DELIVER TO PARCEL LOCKERS?
We DO NOT deliver to parcel lockers as none of our couriers have access to them. Otherwise it will be sent back and redelivery fee will incur.