Shipping & Delivery Information

Shipping & Delivery Information

Due to flooding issues, there are currently shipping / freight delays on orders going to or from most parts of Australia.

Please contact our sales team if you require further information.

Additionally, there may be freight surcharges for WA orders shipping out of Sydney (where possible we try to ship out of Perth) but we will contact you to discuss before shipping.

Most orders placed online by 2pm will be dispatched for next working day delivery (except promotional sales), but some exceptions apply for larger orders and server racks - which may take 1-2 days - please contact us if timing is a priority so we can make arrangements, as additional charges may apply.


Free Shipping

In-stock items, fast turn around delivery!
*$14.95 flat rate on orders under $100.

Pick-Up

Alexandria, NSW| Hoppers Crossing, VIC
Murarrie, QLD | Osborne Park, WA
Place your order online and pick-up in-store.

Priority Shipping

Same Day / Next Day delivery
is NOT CURRENTLY AVAILABLE due
lack of courier availability.
Please call us if you have any urgent requirement.


Flat Rate Shipping

Our Standard Delivery option is Free for orders over $100, or $14.95 flat rate for orders below $100. This service ships express to most locations, depending on where you are. Most orders placed online by 2pm will be dispatched for next working day delivery (except promotional sales), but some exceptions apply for larger orders and server racks - which may take 1-2 days - please contact us if timing is a priority so we can make arrangements, as additional charges may apply.

PLEASE NOTE: Shipping to some areas such as Perth & WA are currently experiencing courier delays due to operating changes as a result of COVID-19. As a result, please allow 7 - 10 working days for packages to get from our Sydney warehouse on flat rate / free shipping orders to these areas.

Server Racks & Large Parcels

Deliveries for most server racks & large parcel orders will take 1-2 business days (excludes WA, TAS & Regional areas which can take 3-5 business days).

Please note: Server racks are kerbside delivery only, for deliveries up any stairs we need to quote pricing.


Pick-up from Store

Orders placed online or by the phone can be picked-up from our either of our Connect & Collect Centres in Alexandria in Sydney, Hoppers Crossing in Melbourne, Murarrie in Brisbane or Osborne Park in Perth for free during business hours Monday to Friday, please allow time for your order to be picked and packed for you. If it is urgent, please call us on 02 9565 4077 and confirm your order is ready.


Frequently Asked Questions

Do I need to sign for my Delivery: Authority to Leave?

We may deliver the products via a range of delivery methods. All deliveries must be signed for. If you know you will not be at home you are able to issue an Authority to Leave. Please contact our Sales Support team via telephone or email to arrange this. Issuing an Authority to Leave voids your shipping insurance if the parcel is lost or stolen. Redelivery charges may apply if no one is available to sign for the delivery.

Do you deliver to PO Boxes or Parcel Lockers?

We DO NOT deliver to PO boxes or parcel lockers as none of our couriers have access to them. If you enter these details, it will be sent back and a redelivery fee will incur.

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